Terms & Conditions

§ 1 Preliminary Provisions

  • The online store PerfectDog, accessible at the internet address http://theperfectdog.pl/, is operated by Wojciech Ossowski, conducting business activity under the company name Sangoma Wojciech Ossowski, registered in the Central Registration and Information on Business (CEIDG) maintained by the minister responsible for the economy, NIP (Tax Identification Number) 5261396815, REGON (National Official Business Register Number) 140534546.
  • This regulation is addressed to Consumers and defines the rules and procedure for concluding a Distance Selling Agreement with the Consumer through the Store.

§ 2 Definitions

  • Consumer – a natural person entering into an agreement with the Seller within the framework of the Store, the subject of which is not directly related to their business or professional activity.
  • Seller – a natural person conducting business activity under the company name Sangoma Wojciech Ossowski, registered in the Central Registration and Information on Business (CEIDG) maintained by the minister responsible for the economy, NIP 5261396815, REGON 140534546.
  • Client – any entity making purchases through the Store.
  • Entrepreneur – a natural person, a legal person, and an organizational unit not being a legal person, to whom the law grants legal capacity, conducting in their own name business activity, which uses the Store.
  • Store – the online store operated by the Seller at the internet address http://theperfectdog.pl/
  • Distance contract – a contract concluded with the Client within an organized system of concluding contracts at a distance (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the time of the contract conclusion.
  • Regulations – these Store regulations.
  • Order – a declaration of intent submitted by the Client using the Order Form and aimed directly at concluding a Product Sale Agreement or Products with the Seller.
  • Account – a customer account in the Store, it gathers data provided by the Client and information about Orders placed by them in the Store.
  • Registration form – a form available in the Store, enabling the creation of an Account.
  • Order form – an interactive form available in the Store allowing the placement of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
  • Cart – a component of the Store’s software in which the Products selected by the Client for purchase are visible, and there is also the possibility to determine and modify Order data, in particular the quantity of products.
  • Product – a movable item/service available in the Store that is the subject of the Sales Agreement between the Client and the Seller.
  • Sales Agreement – a product sales agreement concluded or to be concluded between the Client and the Seller via the online Store. By the Sales Agreement, depending on the Product’s characteristics, also means a service contract and a work contract.

§ 3 Contact with the Store

  • Seller’s address: Mrowiska 5B, 05-074 Halinów
  • Seller’s email address: piesdoskonaly@gmail.com
  • Seller’s phone number: 605083682
  • Seller’s fax number: …………………….
  • Seller’s bank account number: 10 1020 5558 0000 8202 3379 8935

The Client may communicate with the Seller using the addresses and phone numbers provided in this paragraph.

The Client may communicate with the Seller by phone during the hours of 9-18.

§ 4 Technical Requirements

To use the Store, including browsing the Store’s assortment and placing orders for Products, the following are required:

  • A terminal device with access to the Internet and a web browser of the type …………………………….,
  • An active email account (e-mail),
  • Enabled cookie support,
  • FlashPlayer installed.

§ 5 General Information

  • The Seller, to the fullest extent permitted by law, is not responsible for interruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties, or incompatibility of the Online Store with the Client’s technical infrastructure.
  • Browsing the Store’s assortment does not require creating an Account. Placing orders by the Client for Products found in the Store’s assortment is possible either after creating an Account in accordance with § 6 of the Regulations or by providing necessary personal and address data enabling the execution of the Order without creating an Account.
  • The prices listed in the Store are given in Polish zlotys and are gross prices (including VAT).

§ 7 Rules for Placing Orders

To place an Order, one should:

  • Log in to the Store (optional);
  • Select the Product that is the subject of the Order, and then click the “Add to cart” button (or equivalent);
  • Log in or use the possibility of placing an Order without registration;
  • If the option to place an Order without registration was

§ 8 Offered methods of delivery and payment

The customer can choose from the following methods of delivery or receipt of the ordered product:

Postal delivery, cash-on-delivery postal delivery,

Courier delivery, cash-on-delivery courier delivery,

Personal pickup available at the address: Mrowiska 5B, 05-074 Halinów

The customer can choose from the following payment methods:

Payment upon receipt

Cash-on-delivery payment

Payment by bank transfer to the Seller’s account

Electronic payments

Payment by credit card.

  • Detailed information about delivery methods and acceptable payment methods can be found on the store’s website.

§ 9 Execution of the sales contract

The conclusion of a Sales Agreement between the Customer and the Seller occurs after the Customer places an order using the Order Form on the online store in accordance with § 7 of the Regulations.

After placing the order, the Seller immediately confirms its receipt and simultaneously accepts the order for execution. The confirmation of receiving the order and its acceptance for execution is done by the Seller sending a relevant email message to the Customer at the email address provided during the order placement. The email includes at least the Seller’s statements about receiving the order, accepting it for execution, and confirming the conclusion of the Sales Agreement. The Sales Agreement between the Customer and the Seller is considered concluded upon the Customer receiving the aforementioned email message.

In case the Customer chooses:

payment by bank transfer, electronic payment, or credit card payment, the Customer is obligated to make the payment within … calendar days from the day of concluding the Sales Agreement – otherwise, the order will be canceled.

cash-on-delivery payment upon receiving the shipment, the Customer is obligated to make the payment upon receiving the shipment.

cash payment upon personal receipt of the shipment, the Customer is obligated to make the payment upon receiving the shipment within 3 days from the day of receiving information about the readiness of the shipment for pickup.

If the Customer chooses a delivery method other than personal pickup, the product will be sent by the Seller within the period indicated in its description (subject to paragraph 5 of this section), in the manner chosen by the Customer when placing the order.

In the case of ordering products with different delivery times, the delivery time is determined by the longest specified term.

In the case of ordering products with different delivery times, the Customer has the option to request the delivery of products in parts or the delivery of all products after completing the entire order.

The beginning of the delivery period of the product to the customer is counted as follows:

In the case of the Customer choosing payment by bank transfer, electronic payment, or credit card – from the day of crediting the Seller’s bank account.

In the case of the Customer choosing cash-on-delivery payment – from the day of concluding the Sales Agreement.

  • In the case of the Customer choosing personal pickup of the product, the product will be ready for pickup by the Customer within the period specified in the product description. The Customer will additionally be informed by the Seller about the readiness of the product for pickup by sending a relevant email message to the email address provided during the order placement.
  • In the case of ordering products with different readiness for pickup times, the Customer has the option of picking up products in parts (according to their readiness for pickup) or picking up all products after completing the entire order.
  • The beginning of the product’s readiness period for pickup by the Customer is counted as follows:

In the case of the Customer choosing payment by bank transfer, electronic payment, or credit card – from the day of crediting the Seller’s bank account.

In the case of the Customer choosing cash payment upon personal pickup – from the day of concluding the Sales Agreement.

  • Product delivery takes place within the EU (European Union, Europe, etc.).
  • Product delivery to the Customer is chargeable, unless the Sales Agreement states otherwise. The costs of product delivery (including fees for transport, delivery, and postal services) are indicated to the Customer on the online store’s pages in the “Delivery Costs” tab and during the order placement, including at the moment of the Customer expressing the will to be bound by the Sales Agreement.
  • Personal pickup of the product by the Customer is free of charge.

§ 10 Right of withdrawal from the agreement

The consumer can withdraw from the Sales Agreement within 14 days without stating any reason.

The running of the period specified in para. 1 starts from the delivery of the product to the consumer or a person indicated by them other than the carrier.

In the case of an agreement that includes multiple products delivered separately, in batches, or in parts, the period specified in para. 1 runs from the delivery of the last item, batch, or part.

In the case of an agreement involving regular delivery of products for a specified period (subscription), the period specified in para. 1 runs from taking possession of the first item.

The consumer can withdraw from the agreement by submitting a statement of withdrawal from the agreement to the Seller. To meet the withdrawal deadline, it is sufficient for the consumer to send the statement before the deadline.

The version for stores where the buyer can submit a statement of withdrawal from the agreement in any way.

The statement can be sent by traditional mail, fax, or electronically by sending the statement to the Seller’s email address or by submitting the statement on the Seller’s website – Seller’s contact details are specified in § 3. The statement can also be submitted on a form, the template of which is Annex 1 to these Regulations and an attachment to the Act of May 30, 2014, on consumer rights, but this is not mandatory.

In the case of submitting the statement electronically, the Seller will immediately send the consumer a confirmation of receiving the statement of withdrawal from the agreement to the email address provided by the consumer.

Effects of withdrawal from the agreement:

In the case of withdrawal from the agreement concluded at a distance, the agreement is considered not concluded.

In the case of withdrawal from the agreement, the Seller refunds to the consumer immediately, no later than within 14 days from the day of receiving the consumer’s statement of withdrawal from the agreement, all payments made by the consumer, including the costs of delivering the items, except for additional costs resulting from the consumer’s chosen method of delivery other than the cheapest standard delivery method offered by the Seller.

The Seller will make the refund using the same payment methods that the consumer used in the original transaction, unless the consumer expressly agreed to another solution that will not involve any costs for them.

The Seller may withhold the refund until receiving the product back or until the consumer provides proof of sending it back, depending on which event occurs first.

The consumer should send back the product to the Seller’s address specified in these Regulations immediately, no later than 14 days from the day on which they informed the Seller about the withdrawal from the agreement. The deadline is met if the consumer sends back the product before the 14-day period expires.

The consumer bears the direct costs of returning the product, including the costs of returning the product if, due to its nature, the product cannot be returned by regular mail.

The consumer is only responsible for the decrease in the value of the product resulting from using it in a different way than necessary to determine the nature, characteristics, and functioning of the product.

In the case where, due to the nature of the product, it cannot be returned by regular mail, information about this, as well as the costs of returning the product, will be included in the product description on the Store’s website.

The right to withdraw from a distance contract does not apply to the consumer in relation to an agreement:

where the subject of the performance is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy their individual needs,

where the subject of the performance is an item delivered in a sealed package, which cannot be returned once opened due to health protection or hygiene reasons, if the packaging was opened after delivery,

where the subject of the performance is an item liable to deteriorate rapidly or having a short shelf-life,

for the provision of services if the Seller has fully performed the service with the express consent of the consumer, who was informed before the performance began that after the performance by the Seller, they will lose the right to withdraw from the agreement,

where the price or remuneration depends on financial market fluctuations over which the Seller does not have control and which may occur before the withdrawal period expires,

where the subject of the performance consists of items that, by their nature, become inseparably mixed with other items after delivery,

where the subject of the performance is alcoholic beverages, the price of which was agreed at the time of conclusion of the sales agreement, and whose delivery can only take place after 30 days and whose value depends on fluctuations in the market over which the Seller has no control,

where the subject of the performance is sound or visual recordings or computer programs delivered in a sealed package, if the packaging was opened after delivery,

for the delivery of newspapers, periodicals, or magazines, with the exception of a subscription agreement,

for the delivery of digital content that is not stored on a tangible medium, if the performance has begun with the consumer’s express consent before the withdrawal period expires and after the Seller has informed them of the loss of the right to withdraw from the agreement,

§ 11 Complaints and warranty

New products are covered by the Sales Agreement.

in writing or to the entrepreneur’s email address

A complaint must be reported in writing or electronically to the addresses of the Seller specified in this Regulation.

Goods returned as part of the complaint procedure should be sent to the address specified in § 3 of this Regulation.

§ 12 Out-of-court complaint handling and claim enforcement methods

Detailed information on the consumer’s possibilities to use out-of-court complaint handling and claim enforcement methods and the rules of access to these procedures are available in the offices and on the websites of county (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection, and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php, and http://www.uokik.gov.pl/wazne_adresy.php.

The consumer has the following examples of using out-of-court complaint handling and claim enforcement methods:

The consumer is entitled to apply to the permanent consumer arbitration court referred to in art. 37 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve the dispute arising from the agreement concluded with the Seller.

The consumer is entitled to address the voivodeship inspector of the Trade Inspection, in accordance with art. 36 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings to amicably settle the dispute between the consumer and the Seller.

The consumer can obtain free assistance in settling the dispute between them and the Seller, also using the free assistance of the county (city) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Polish Consumers’ Association).

§ 13 Personal data in the Online Store

The controller of personal data of Customers collected through the Online Store is the Seller.

Personal data of Customers collected by the controller through the Online Store are collected for the purpose of executing the Sales Agreement, and if the Customer agrees, also for marketing purposes.

Recipients of personal data of Customers of the Online Store may be:

In the case of a Customer who uses postal delivery or courier delivery in the Online Store, the Controller provides the collected personal data of the Customer to the selected carrier or intermediary executing shipments on behalf of the Controller.

In the case of a Customer who uses electronic payment methods or payment by credit card in the Online Store, the Controller provides the collected personal data of the Customer to the selected entity handling the above payments in the Online Store.

The Customer has the right to access the content of their data and to correct it.

Providing personal data is voluntary, although failure to provide the personal data specified in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude the agreement.

§ 14 Final provisions

Agreements concluded through the Online Store are concluded in Polish.

The Seller reserves the right to amend the Regulations for valid reasons, i.e., changes in the law, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about any changes with at least 7 days’ notice.

In matters not regulated in these Regulations, the universally applicable provisions of Polish law apply, in particular: the Civil Code; the Act on the provision of electronic services; the Consumer Rights Act, the Personal Data Protection Act.

The Customer has the right to use out-of-court complaint handling and claim enforcement methods. For this purpose, they can file a complaint through the European ODR online platform available at: http://ec.europa.eu/consumers/odr/.